1. Agreement to these Terms
These Terms of Service (the “Terms”) apply to all services supplied by N4U Group Pty Ltd (ABN 92 702 141 740) (“N4U Group”, “we”, “us” or “our”) to you (the “Client”). By engaging us, accepting a quote from us, or otherwise using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not engage our services.
2. Who We Are
N4U Group Pty Ltd is an Australian proprietary company registered in Western Australia, providing diversified group services to residential and commercial clients across Perth, WA. Our Australian Business Number is ABN 92 702 141 740. You can reach us at ceo@n4ugroup.site.
3. Quotes and Engagements
- All quotes provided by us are valid for 30 days from the date of issue unless otherwise stated in writing.
- A quote is an estimate based on the information available at the time. Where site conditions, scope, or client requirements change, the quoted price may be revised, and we will advise you of any variation before proceeding.
- An engagement is formed when you accept a quote in writing (including by email) and, where required, pay any deposit specified in the quote.
- Prices are stated in Australian dollars and include GST where applicable.
4. Payment Terms
- Deposits, progress payments, and final payment terms will be set out in your quote or engagement letter.
- Invoices are payable within 14 days of issue unless otherwise agreed in writing.
- We may charge interest on overdue amounts at a reasonable rate, and may suspend services until outstanding amounts are paid.
- You agree to pay any reasonable costs we incur in recovering overdue amounts.
5. Client Responsibilities
- You must provide accurate and complete information about the work to be performed, including access requirements and any site-specific risks.
- You must provide safe and lawful access to the site at the agreed times.
- You must ensure that you hold any approvals, permits, or consents required for the works, unless we have expressly agreed in writing to obtain them on your behalf.
- You must disclose any hazards, restrictions, or conditions at the site that may affect the safe delivery of our services.
6. Service Delivery and Timeframes
We will perform our services with reasonable care and skill and use reasonable endeavours to meet agreed timeframes. However, dates and timeframes are estimates only, and time is not of the essence. We are not liable for delays caused by factors beyond our reasonable control, including weather, site access issues, supplier delays, or events of force majeure.
7. Cancellations, Variations, and Rescheduling
- If you wish to cancel or reschedule an engagement, please provide as much notice as possible. We may charge reasonable costs (including labour, materials, or call-out fees) for cancellations made with less than 48 hours’ notice.
- Deposits may be forfeited or applied against costs incurred where an engagement is cancelled by you without adequate notice.
- Any variation to the agreed scope must be agreed in writing (email is sufficient) before the varied work is carried out. Additional charges may apply.
8. Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any rights that you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable legislation. Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including guarantees that services will be supplied with due care and skill, be reasonably fit for purpose, and be supplied within a reasonable time.
9. Limitation of Liability
- To the fullest extent permitted by law, our liability for any claim arising out of or in connection with these Terms or our services is limited, at our option, to the resupply of the services or the cost of having the services supplied again.
- We are not liable for any indirect, incidental, special, or consequential loss, including loss of profit, loss of revenue, or loss of opportunity, except where such liability cannot be excluded by law.
- We are not liable for defects or issues arising from materials, information, or site conditions supplied or caused by you or third parties engaged by you.
10. Third-Party Suppliers and Subcontractors
We may engage subcontractors or third-party suppliers to assist in delivering services. We take reasonable care in selecting such parties; however, we are not responsible for the acts or omissions of third parties except to the extent required by law or expressly agreed in writing. Warranties relating to third-party products or materials are those provided by the manufacturer or supplier.
11. Intellectual Property
All intellectual property in our documents, quotes, reports, methodologies, and branding remains the property of N4U Group Pty Ltd. Upon full payment, you are granted a licence to use any deliverables prepared specifically for you for their intended purpose. You must not reproduce, publish, or distribute our materials without our prior written consent.
12. Privacy
We handle personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). By engaging our services, you consent to the collection, use, and disclosure of your personal information as described in that policy.
13. Force Majeure
We are not liable for failure or delay in performing our obligations where that failure or delay is caused by events beyond our reasonable control, including natural disasters, industrial action, government restrictions, utility failures, or pandemics. Where such an event occurs, we will notify you and the parties will agree a reasonable extension of time or other fair arrangement.
14. Termination
- Either party may terminate an engagement by written notice if the other party commits a material breach of these Terms and fails to remedy it within 14 days of receiving written notice of the breach.
- Upon termination, you must pay us for all services performed and costs incurred up to the date of termination.
- Clauses relating to liability, payment, intellectual property, and governing law survive termination.
15. Dispute Resolution
If a dispute arises, we ask that you first contact us at ceo@n4ugroup.site so we can work towards a fair resolution. Both parties agree to attempt good-faith negotiation before commencing formal proceedings, except where urgent injunctive relief is required.
16. Governing Law
These Terms are governed by the laws of Western Australia and the Commonwealth of Australia. The parties submit to the non-exclusive jurisdiction of the courts of Western Australia.
17. Changes to these Terms
We may update these Terms from time to time. The current version will always be published on this page with a revised “last updated” date. The Terms in force at the time you accept a quote or engage our services will apply to that engagement.
18. Contact
For any questions about these Terms, please contact N4U Group Pty Ltd at ceo@n4ugroup.site.